CentraState Healthcare System

Access Services Associate - Emergency Department Registration

Posted Date 4 weeks ago(11/11/2021 8:13 AM)
ID
2021-11572
Position Type
Regular Part-Time
Location
CentraState Medical Center
Shift
Day
Work Schedule
7A-3P

Overview

CentraState Helathcare System, headquartered in Freehold, New Jersey is a leading non – profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified™ company.

 

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

  • Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
  • 60% of the Access Services are nationally Certified Healthcare Access Associates
  • Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division. 

Responsibilities

Emergency Department Access Services Associate:

  • Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
  • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
  • Follows federal and state standards and complies with all regulatory guidelines.
  • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Acts as liaison between patients and/or families and clinical staff providing support as needed.
  • Supports all policies pertaining to ED Registration. Is responsible for getting all consents including consents for minors, elderly, disabled or handicapped. Also responsible for starting the administrative consent process.
  • Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
  • Supports the Outpatient Registration department after hours and weekends.

Qualifications

Education:

High School Diploma or Equivalent required or minimum 5 years’ experience in healthcare related clerical position in lieu of diploma

 

Work Experience:

Previous hospital experience in scheduling, registration or billing preferred

 

Required Knowledge and Skills:

Knowledge of medical terminology and strong customer service skills

About Us

CentraState Healthcare System aims to enhance the health and well-being of our communities through the compassionate delivery of quality healthcare. We are confident that you will find success within CentraState Healthcare System, which is Magnet Recognized and was designation a Great Place to Work-Certified™ company by Great Place to Work®. When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing in high-quality, patient-focused care. Join us in making incredible strides in healthcare, and making a difference in our community.

 

We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.

 

Find out why our employees love their jobs and being part of the CentraState family!

 

What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility

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