CentraState Healthcare System

Patient Accounts Associate

Posted Date 2 weeks ago(11/11/2021 8:13 AM)
Position Type
Regular Full-Time
CentraState Healthcare System
Work Schedule


Performs clerical duties related to billing and collection of patient accounts.


  • Submits bills electronically or manually promptly and following proper procedure.
  • Makes correct adjustments to bills per established procedure and contract.
  • Sends 2nd requests or performs telephone follow-up for payment to insurance companies as appropriate.
  • Sends bills to secondary insurance when appropriate.
  • Accurately bills patient for deductibles, co-pays and self-pay.
  • Documents all tasks per established procedure.
  • Keeps accurate records of payments received and credits to correct patients account.
  • Sends adjusted bills with balance due to responsible pay or patient/resident as appropriate, following established procedure.
  • Verifies, batches and posts checks received, following established procedure.
  • Researches checks received with incomplete information and maintains accurate records of unapplied checks.
  • Maintains records of returned checks and re-deposit's following established procedure.
  • Balances cash drawer at the end of shift.
  • Ensures appropriate documentation is received for petty cash requests.
  • Investigates and responds to patient billing questions received by mail, phone, or in person in a timely manner.
  • Provides accurate information to patients and/or family members in response to questions or complaints.
  • Documents all patient communications in computer following established procedure. Makes corrections to accounts when appropriate.
  • Maintains accurate records and filing system.
  • Securely stores patient valuables and maintains related records.



  • High school diploma or equivalency.


Work Experience:

  • Clerical experience required.
  • One year clerical experience and knowledge of Word and Excel a must.
  • Previous experience in medical financial setting with ICD10 and CPT coding preferred.


Required Knowledge and Skills:

Knowledge of medical terminology.  Strong customer service skills.

About Us

CentraState Healthcare System aims to enhance the health and well-being of our communities through the compassionate delivery of quality healthcare. We are confident that you will find success within CentraState Healthcare System, which is Magnet Recognized and was designation a Great Place to Work-Certified™ company by Great Place to Work®. When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing in high-quality, patient-focused care. Join us in making incredible strides in healthcare, and making a difference in our community.


We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.


Find out why our employees love their jobs and being part of the CentraState family!


What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility


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