CentraState Healthcare System

Supervisor Patient Financial Services

Posted Date 2 weeks ago(11/11/2021 8:29 AM)
Position Type
Regular Full-Time
CentraState Healthcare System
Work Schedule


Assists Manager, PFS and Director, PFS in the general operational activities of the Patient Financial Services Department.


  • Assists Manager, PFS and Director, PFS in the general operational activities of the Patient Financial Services Department.
  • Obtains information regarding payor requirements from various sources and acts as a resource for staff regarding payor changes and updates.
  • Collaborates with various departments as directed to facilitate timely submission of claims to insurance carriers.
  • At the direction of management, collaborates with Case Management, Managed Care, Revenue Integrity and clinical departments to address, appeal and reduce denials.
  • Works claims to provide support for billing teams.
  • Investigates anomalies in payments/denials and makes recommendations to management.
  • Works with management team to assist in the implementation of required or desired payor charges and technology to improve department efficiency and/or cash flow.
  • Assists in preparing monthly analysis and reporting for senior management.
  • Works reports as directed
  • Responsible for timely completion/monitoring of employee time cards on a bi-weekly basis
  • Monitors Performance of HB- EPIC Workqueues as directed by Patient Financial Services Management
  • Monitors Workflow for PFS initiatives such as the move onto a Centralized Clearinghouse i.e Change Healthcare
  • Work in conjunction with Patient Account Specialist to provide training and education to new and existing staff
  • Assist in performance evaluation objectives and the onboarding of new Patient Account representatives
  • Ensures PFS Employees meet quality metrics as established by management, such as claims worked, actions taken, and account notes



Bachelor's degree required


Work Experience:

Three years’ supervisory experience in a healthcare setting

Three years’ experience within a Patient Accounts/ Patient Financial Services Department


Required Knowledge and Skills:

EPIC Experience Required

About Us

CentraState Healthcare System aims to enhance the health and well-being of our communities through the compassionate delivery of quality healthcare. We are confident that you will find success within CentraState Healthcare System, which is Magnet Recognized and was designation a Great Place to Work-Certified™ company by Great Place to Work®. When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing in high-quality, patient-focused care. Join us in making incredible strides in healthcare, and making a difference in our community.


We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.


Find out why our employees love their jobs and being part of the CentraState family!


What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility


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