CentraState Healthcare System

Scheduling Coordinator

Posted Date 2 weeks ago(11/11/2021 8:13 AM)
ID
2021-12033
Position Type
Regular Full-Time
Location
CentraState Medical Center
Shift
Day
Work Schedule
9A-5:30P

Overview

CentraState Helathcare System, headquartered in Freehold, New Jersey is a leading non – profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified™ company.

 

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

  • Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
  • 60% of the Access Services are nationally Certified Healthcare Access Associates
  • Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division. 

Responsibilities

  • Using critical thinking skills accurately schedules patient appointments for all outpatient services.
  • Coordinates all resources needed to accurately schedule patient appointments in a variety of systems.
  • Must have the ability to multi task between multiple software systems and intuitively have the ability to choose the appropriate system.
  • Utilizes independent thinking skills and resources available in multiple systems to coordinate that all resources are available and in place for patient appointments. 
  • Tactfully and professionally interacts daily with physicians (surgeons and radiologists) to confirm changes in schedule.
  • Accountable for resource utilization in ancillary departments ensuring that resources are maximized without gaps. 
  • Must troubleshoot all issues related to scheduling process including but not limited to adjusting resources for optimum scheduling and physician satisfaction.
  • Maintains composure in stressful situations with patients and/or clinicians knowing that all calls are recorded and the hospital’s emphasis is on patient and physician satisfaction.
  • Communicates with internal and external contacts as required with a high degree of tact and professional discretion.
  • Ensures compliance with requirements of CentraState Healthcare System policy and regulatory agencies in area of responsibility.
  • Must have professional and above average communication skills to deal with clinical staff.
  • Maintains open communications with hospital departments and medical staff to facilitate patient visits.
  • Provides personalized service to patients for specific diagnostic procedures.
  • Ensures data entry is accurate and is completed based on established priorities.
  • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations. 
  • Obtains and determines the coordination of benefits and accurately inputs            into registration system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with physicians, physician office, patients and/or family members.  Documents any exceptions to standard procedure.
  • Completes quality checks and reviews each registration for correct information.  Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Communicates with patients clearly and professionally to accurately provide preps for all tests, making sure instructions are understood by patient; as well as documenting providing directions and insurance guidelines.  Documents communication with patients as needed.
  • Has acquired knowledge on booking interventional radiology exams to communicate clinical needs to patient including list of medicines that patient may and may not consume prior to exam.  Documents all information accurately. 
  • Readily communicates with ancillary departments to ensure accuracy in appointments scheduled.  Calls departments directly with questions regarding types  of tests to be scheduled, questions regarding preps, or with last-minute cancellations.  Documents communication with departments in appropriate patient charts.
  • Takes the initiative in contacting patients that have been scheduled by other departments in order to obtain accurate pre-registration information.
  • Makes complete and appropriate notations on appointments not scheduled/pre-registered by patients and places all information on such in appropriate pre-registration folder for later follow-up. 
  • Answers patient calls in a professional, courteous and timely manner, understanding that paperwork, although necessary, must be put aside for a later time.

Qualifications

  • High School Diploma or Equivalent required.
  • Previous hospital experience in scheduling, registration or billing preferred.
  • Knowledge of medical terminology and strong customer service skills required.

About Us

CentraState Healthcare System aims to enhance the health and well-being of our communities through the compassionate delivery of quality healthcare. We are confident that you will find success within CentraState Healthcare System, which is Magnet Recognized and was designation a Great Place to Work-Certified™ company by Great Place to Work®. When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing in high-quality, patient-focused care. Join us in making incredible strides in healthcare, and making a difference in our community.

 

We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.

 

Find out why our employees love their jobs and being part of the CentraState family!

 

What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility

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