Under the direction of the Laboratory Director, the Manager, Laboratory Operations will coordinate and oversee a wide variety of administrative, personnel and technical activities to ensure efficient operation of the Hospital Laboratory. Initiates new procedures as well as study, refine and modify established methods and techniques. Serves as a resource to the Leadership Team. Addresses complaints regarding laboratory functions and work with the Leadership team as well as staff to resolve identified problems. Provides direction and supervision to Section supervisors, Lead Technologists, and Technologists.

• Oversees the operation of the Laboratory at CentraState Medical Center including Core Lab, Blood Bank, Phlebotomy and Point of Care
• Strong emphasis on quality management and strategic thinking in Laboratory Management is important. This role acts as the on-site administrative resource for the laboratory team
• Performs ongoing departmental monitoring to improve quality, workflow, staff productivity, and employee satisfaction and is responsible for the mentoring, coaching and development of direct reports
• Compares and administers departmental budgets, coordinate objectives and goals designed to improve the fiscal and organizations operation of the laboratory
• Responsible for daily operations of all sections of the laboratory including oversight of quality control, instrument maintenance, scheduling of personnel, policy interpretation and counseling, inventory and reference laboratory testing
• Is specifically responsible for all projects assigned by the director, completes projects assigned, reports and evaluations within the requested time frame
• Maintains a high quality work environment necessary for excellent patient care by ensuring the standards set forth by agencies of laboratory accreditation and licensure are met
•  Maintain professional working relationships with all other departments through proper communication techniques
• Resolves problems by consulting with pathologists, other laboratory managers, technical coordinators, laboratory directors, and customer care team
• Coordinates regularly scheduled team meetings with department supervisors, leads and staff; establishes other communication pathways and reviews for effectiveness
• Maintains medical laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustments

Availability

• The Laboratory Manager is not required to be on-site at all times testing is performed. However, he/she must be available to the laboratory on an as needed basis to provide consultation via telephone or electronic means

Reapportions of Duties

• If the laboratory manager reapportions performance of his responsibilities, he/she remains responsible for ensuring that all duties are properly performed.

Education and Training:

• Must meet current CAP requirements for a laboratory supervisor
• Bachelor’s degree in medical technology, or in a physical, chemical, biological, or clinical laboratory science and 5+ years in high complexity testing in CLIA/CAP environment
• ASCP certification or equivalent required
• Master’s Degree (MBA, MHA) preferred

Experience/Skills Requirement

• Minimum of six (6) years clinical laboratory experience which is inclusive of three (3) years of laboratory supervisory experience. 
• Decision making substantiated by in depth knowledge of laboratory procedures, principles and instruments. 
• Comprehensive knowledge of procedures, policies and equipment.
• Strong interpersonal skills to interface with physicians and other departments.
• Ability to identify and analyze problems, feasible effective solutions and implement optimum courses of action.
• Ability to work independently and complete projects in a timely manner.
• Ability to write clear and concise procedures and policies
• Skillful knowledge of Microsoft Office programs, Laboratory Information Systems and Hospital Health Care Management Systems 
• Demonstrated experience in quality systems, project management, and regulatory compliance with CAP, CLIA, JCAHO, OSHA, EPA Accrediting Agency standards
• Ability to function independently and as a member of a large team; motivate personnel to achieve excellence; work with multiple leadership and staffing levels to achieve quality management goals
• Must have excellent verbal and written communication skills
• Ability to investigate, analyze information/data and draw conclusions
• Ability to develop and present educational and training programs
• Demonstrated experience developing and maintaining positive professional relationships with physicians, employees, peers and organizational leaders.
• Ability to effectively manage small to medium scale projects utilizing introductory project management methodologies
• Requires a high level of organizational and time management skills.

Working Conditions:

• Works in a clean, well light and ventilated area. Some exposure to unpleasant odors and fumes.

Exposure:

• Daily potential for exposure to blood and/or body fluids.

Physical Demands:

Sitting – Frequently

Standing/Walking – Occasionally

Kneeling/Stooping – Never

Bending/Climbing – Never

Reaching above shoulder, at waist or below waist – Rarely

Lifting/Pushing or Pulling up to 40 pounds – Never

Lifting/Pushing or Pulling over 40 pounds – Never

Typing/Filing – Frequently

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.