CentraState Healthcare System

Access Services Associate

1 week ago
ID
2017-7968
Position Type
Regular Part-Time
CentraState Medical Center
Shift
Day
Work Schedule
7A-3P

Overview

Work for the Healthcare System that Brings Out the Best in You.

 

When you work with CentraState Healthcare System, you’re not just another employee, you’re part of a community of experts dedicated not only to helping our patients and their families, but also helping each other succeed.

 

Why Choose CentraState?

With ample opportunity, competitive benefits and a collaborative atmosphere, working at CentraState is not just another job, it’s a way to do what you love and to be your best you!

 

We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.

 

Find out why our employees love their jobs and being part of the CentraState family!

 

What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility

 

CentraState's mission 

To enhance the health and well being of our communities through the compassionate delivery of quality healthcare.

 

Our vision 

To have an organization of caring professionals trusted as our community's healthcare system of choice for clinical excellence.

 

We are dedicated to service excellence for our patients, residents, families and community.

 

Compassion, sensitivity and integrity, for those we serve as well as those with whom we work, are essential.

 

We are also committed to an environment that supports continuous quality improvement and positive change.

 

This environment is enhanced by education that improves our individual and collective capabilities. We understand that cooperation with individuals and institutions with whom we share common goals is integral to the fulfillment of our mission.

 

Our Commitment to Diversity and Inclusion

CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

E-mail Recruitment Team

Responsibilities

Emergency Department Access Services Associate:

  • Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
  • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
  • Follows federal and state standards and complies with all regulatory guidelines.
  • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Acts as liaison between patients and/or families and clinical staff providing support as needed.
  • Supports all policies pertaining to ED Registration. Is responsible for getting all consents including consents for minors, elderly, disabled or handicapped. Also responsible for starting the administrative consent process.
  • Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
  • Supports the Outpatient Registration department after hours and weekends.

Admitting Access Services Associate:

  • Registers and admits each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
  • Follows federal and state standards and complies with all regulatory guidelines.
  • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Operates the bed control desk in an efficient and effective manner understanding and administering policies and processes.
  • Places patient in appropriate bed ensuring that resources are maximized and cohorting is appropropriate.
  • Fosters good communication between the ED, clinical nurse units, Infection Control, Nurse Managers and physician offices to insure proper and timely placement of the patient.
  • Clearly documents all necessary information on daily bed log.
  • Accurately completes pre-registration of accounts while maintaining flow of accurate paperwork. Always strives towards department goal of preregistrations 3 weeks in advance.
  • Works closely with Nursing Supervisors to ensure that patients are placed properly on the weekend shifts when limited resources are available.
  • Handles all phases of the Admitting Department including pre-registration, bed control and patient intake.
  • Contacts insurance companies after hours and on weekends via phone or web site to ensure proper precertification.
  • Understands patient throughput and functions as a strong advocate to facilitate patient movement.
  • Monitors hospital throughput by closely monitoring discharges and admissions in multiple software systems.

Outpatient Access Services Associate:

  • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents any exceptions to standard procedure.
  • Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.
  • Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.
  • Completes quality checks and reviews each registration and verification for correct information. Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Periodically checks messages on the Outpatient Pre-registration line and follows up with patients as needed.
  • Contacts patients scheduled for radiation oncology in a timely manner and completes accurate pre-registrations.
  • Follows up on incoming faxes, taking any necessary action and filing them in appropriate folders, or bringing them to the lab or scheduling as needed.
  • Answers incoming calls in a timely, professional and courteous manner, using name of department and identifying self as appropriate.
  • Accurately enters all diagnosis codes into the registration system. Obtains patient signatures on ABN forms fro those charts with missing codes. Follows up with
  • physician offices to obtain missing codes as needed.
  • Accurately edits/completes all "paper only" registrations as time permits, updating all necessary information as needed. Scans all appropriate paperwork into the Siemens system and forwards completed packets to lab.
  • Prints out Minor Surgery schedules and OR booking sheets as needed. Contacts patients to complete accurate preregistrations prior to procedure. Contacts OR scheduling department regarding any errors on the booking sheets, so that these can be corrected.

Insurance Verification Access Services Associate:

  • Verifies each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software.
  • Clearly documents in computer system all communication with patients, family embers, insurance companies and physicians.
  • Completes quality checks and the review of each account for correct information.
  • Re-verifies denied accounts. Resubmits and completes process for appeal.
  • Coordinates with insurance companies, patients, physicians, and/or employers to verify coverage, to notify of services and to obtain pre-certification and/or referral
  • requirements.
  • Coordinates discussions with physicians and physician’s staff and patients on status of account and actions that will be taken.
  • Facilitates discussion with patients and/or families on patient’s financial responsibilities.
  • Investigates all self pay, workers compensation, no fault and secondary coverage.
  • Accurately completes all forms required for a complete verification and sends to
  • appropriate entity, Medicaid requirements to Self Pay Company, 21 day notices to No Fault Carriers, ABN to out patient departments.
  • Works with physician offices to ensure accurate CPT coding for authorizations and maximum payment of contracted rates.

Cashier:

  • Scans all appropriate documents into correct document type and folder in Imaging system.
  • Processes, records and reviews payments received from patients including checks, credit card payment stubs and credit card forms from the credit department. 
  • Researches checks received containing incomplete information with all hospital departments and outside sources and coordinates with the accounting department. Records and scans with accurate general ledger posting code.
  • Balances cash drawer at end of shift, prepares daily deposit, scans all documents. Posts all patient payments the following day to correct patient account.
  • Utilizes cash pro system for electronic check deposit. Daily tallies cashier and credit department electronic deposits, scans and provides correct documentation to the accounting department.
  • Ensures documentation is received for all petty cash requests and maintains petty cash drawer by following department procedure. Distributes and maintains log of petty cash checks received from accounts payable.
  • Investigates and responds to patient billing inquiries, provides accurate and timely information for patients/family members and documents correspondence in the billing system.
  • Processes and records cash/check/credit card deposits received from various hospital departments and provides appropriate receipt to department.
  • Processes credit card patient payments and refunds from collection agencies, maintains record, provides notice to agency when complete and documents in patients account.
  • Maintains integrity of hospital safe.
  • Processes all posted monetary inter-departmental transfers, scans and provides accurate documentation to the accounting department.
  • Processes credit card patient payments from insurance companies received from the mail and/or the cash batcher/poster, maintains records, provides notice to billing department when completed and documents in patient accounts.
  • Researches and processes all requested credit card refunds from the credit and billing departments, maintains record, documents and posts in patient account.
  • Processes, maintains record, documents and posts all patient copays collected in various hospital departments.
  • Researches and processes all returned checks received from the bank and all credit card charge backs received from merchant services.

Qualifications

  • High school graduate or equivalent is required
  • Excellent computer skills
  • Outstanding customer service a must
  • Knowledge of medical terminology
  • Previous hospital experience in registration or billing preferred

 

Physical Demands

Typing; Filing; Standing; Walking; Lifting/pushing or pulling up to 10 pounds; Reaching above shoulder.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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