CentraState Healthcare System

  • Program Coordinator Psych Emergency Services

    Posted Date 2 weeks ago(5/10/2018 4:16 PM)
    ID
    2017-7989
    Position Type
    Regular Full-Time
    Location
    CentraState Medical Center
    Shift
    Day
    Work Schedule
    8:30-4:30
  • Overview

    Facilitates culturally sensitive patient care from pre-admission to post discharge by managing, coordinating and monitoring resources to achieve optimal clinical and financial outcomes, resource utilization and quality service. Assists Administraive Director, Behavioral Health Services in planning, directing and supervising the overall operation of the assigned nursing unit on a 24-hour basis. Functions as a clinical resource and educator to unit/department staff members in area of expertise. Works within the department and as a part of CentraState's management team to operationalize the patient care and service goals and objectives established by senior management. Bases clinical decisions on evidence-based practice in nursing to achieve desirable outcomes. A patient focused care model utilizing a multidisciplinary approach is used as the method to deliver patient care in the department.

    Responsibilities

    • Assists the Department Head in the continuing effort made by the department to improve the quality of patient care and services.
    • Provides considerate respectful care focused upon the patients' individual needs.
    • Affirms the patient's right to make decisions regarding his/her medical care, including the decision to discontinue treatment, to the extent permitted by law.
    • Demonstrates the ability to obtain information and interpret information in terms of the needs of the age of the patients cared for. Demonstrates an understanding of the range of care needed based on the age of the patients cared for. Successfully completes life-span education as appropriate.
    • Successfully completes life-span education as appropriate.
    • Appropriately analyzes health status data to determine nursing diagnosis and needs for appropriate nursing care, medical intervention or services of other clinical professionals.
    • Identifies patient problems and formulates nursing diagnosis according to physical, psychological, spiritual/cultural and educational needs in conjunction with a multi-disciplinary approach.
    • Consistently includes patient and family in the development of an individualized plan of care.
    • Attends and participates in the multi-disciplinary discharge planning meetings and identifies the need for further services following discharge.
    • Recognizes changes in patient condition and/or emergencies situations and takes immediate and appropriate actions.
    • Demonstrates critical thinking skills in the care of patients and in the coordination of care to assure the achievement of maximum outcome.
    • Collects, documents and analyzes department volume and service data monthly for submission to the Monmouth County Systems Review Committee and quarterly for submission to the NJ Division of Mental Health and Addiction Services.
    • Collects, documents and analyzes department quality/performance improvement data monthly.
    • Completes and monitors Affiliation Agreements with police, other mental health, social service, residential and health systems.
    • Conducts monthly staff meetings that include discussion of quality issues and quality improvement strategies.
    • Coordinates daily operations of the department consistently reflecting the departmental and organizational goals and objectives.
    • Ensures adequate levels of clinical and support staff supervision and delegate’s duties as needed.
    • Ensures appropriate staff availability, including Hotline coverage, 24 hours per day, and 365 per year.
    • Ensures departmental adherence to N.J.A.C. §10:37 D- Subchapter 2.
    • Ensures departmental adherence to N.J.A.C. §10:31 Screening and Screening Outreach Standards.
    • Ensures new employees are oriented to the department, their job and receive formal training in the information systems utilized in the department.
    • Ensures opportunities for staff skill development and support by providing or coordinating in-services to staff six times per year to address unit specific topics or needs.
    • Facilitates the annual NJ Department of Human Services, Division of Mental Health and Addiction Services Grant process in collaboration with the CSMC Department of Finance.
    • Initiates and completes or delegates and supervises completion of follow up telephone calls within 72 hours of pediatric transfers and discharges.
    • Follows up as needed for patient or family concerns or complaints.
    • Identifies problematic aspects of services and initiates quality/performance improvement plan to address areas of concern.
    • Monitors the progress of new employees’ orientations and provides feedback to the new employee.
    • Participates in the annual review of department policies and protocols.
    • Participates in the development of new department policies and protocols.
    • Provides annual performance appraisals for Mental Health Therapists.
    • Provides ongoing feedback of performance of all Mental Health Therapists.
    • Provides oversight in coordinating and maintaining readiness for regulatory site visits and reviews including: NJ Division of Mental Health and Addiction Services; NJ Dept. of Human Services: Office of Program Integrity and Accountability-Licensing; The Joint Commission; NJ Department of Health; and Monmouth County Division of Mental Health Services.
    • Provides technical assistance to Mental Health Therapists and seeks additional technical resources as needed.
    • Represents the department and the organization at the Monmouth County Children’s Acute Care Systems Review Committee.
    • Represents the department and the organization at the NJ Screening Center Directors/Coordinators Meeting.
    • Represents the department and the organization at the Monmouth County Children’s Inter-Agency Coordinating Council (CIACC).
    • Represents the department and organization at the Monmouth County Acute Care Systems Review Committee.
    • Supervises case assignments, clinical services provided, referrals to ongoing services, communication with internal and external providers, and comprehensive documentation of clinical assessments, re-assessments, treatments, referrals, and follow-up completed by Mental Health Therapists.
    • Appropriately analyzes mental health status data to determine psychiatric diagnosis and needs for appropriate psychiatric care, medical intervention or services of other clinical professionals.
    • Documents results of patient assessment, diagnosis, response to psychiatric interventions and evaluation and patient progress in the Medical Record.
    • Documents collateral information in the Medical Record.
    • Delegates components of evaluation and care as indicated by patient need to professional and non-professional caregivers as appropriate and evaluates outcomes.
    • Follows the clinical progress of all patients.
    • Obtains or reviews psychiatric assessments that are systematic, consistent, and comprehensive. This assessment is communicated effectively and documented.
    • Takes immediate and appropriate actions in the event of any psychiatric, medical or other crisis.
    • Provides appropriate psycho-education based upon treatment plan.
    • Makes decisions that demonstrate astute knowledge of psychiatric practice; utilizes sound judgment in clinical and patient care management situations.

    Qualifications

    Education:

    Bachelor’s degree in nursing required.

    Master's degree in Social Work, Psychology or Mental Health-related field.

     

    Work Experience:

    At least 3 years of supervisory experience in acute Behavioral Health setting required.

     

    Licenses and Certifications:

    RN license/NJ required.

    BLS certification required.

     

    Successful completion of the NJDMHAS-sponsored screener certification course and passage of the proficiency exam within six months of date of hire.
    Must maintain an active NJ state license in good standing with requisite CEUs.

     

     

    Required Knowledge and Skills:

    Strong professional, organizational, and interpersonal skills to effectively relate with all members of the healthcare team. Must be fluent in working with Microsoft Office: Word, Excel, and PowerPoint.

    Physical Demands

    Working Conditions:

    Works in a normal hospital environment with frequent exposure to sick or injured patients.

     

    Exposure:

    Daily potential for exposure to blood and/or body fluids.

     

    Physical Demands:

    Sitting - Occasionally

    Standing/Walking - Frequently

    Kneeling/Stooping - Rarely

    Bending/Climbing - Rarely

    Reaching above shoulder, at waist or below waist - Rarely

    Lifting/Pushing or Pulling up to 40 pounds - Rarely

    Lifting/Pushing or Pulling over 40 pounds - Occasionally

    Typing/Filing - Occasionally

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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