CentraState Healthcare System

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Patient Representative

Patient Representative

Position Type 
Regular Full-Time
The Manor
Posted Date 
Work Schedule 

More information about this job


Scope of Service:

The Patient Representative at The Manor Rehabilitation Center functions as a liaison between the patient/family and CentraState Healthcare System by addressing issues and concerns raised by the patient and/or family to improve patient satisfaction.


Why Choose CentraState?

With ample opportunity, competitive benefits and a collaborative atmosphere, working at CentraState is not just another job, it’s a way to do what you love and to be your best you!


We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.


Find out why our employees love their jobs and being part of the CentraState family!


What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility





E-mail Recruitment Team


  • Acts as liaison between patient and/or family members and appropriate staff (including physicians).
  • Establishes and maintains a good working rapport with clinicians throughout the System.
  • Checks in with all new admissions to welcome and offer support should it be needed.
  • Provides emotional support to patients and anxious family members.
  • Assists and coordinates the investigation of patient complaints and refers to appropriate department.
  • Utilizes RL Solutions to log and track complaints as required by NJDOH regulations.
  • Ensure reimbursement to resident or resident representative for missing or damaged items we are responsible for.
  • Tracks complaints, missing and damaged items and presents report monthly for Quality Assurance Performance Improvement (QAPI) meeting.
  • Performs formal documentation protocol for all patient concerns and follow-up.
  • Keeps Administrator informed of all complaints, losses, etc on an on-going basis.



  • Bachelors Degree or an equivalent combination of education and experience is required

Work Experience:

  • Previous healthcare experience is preferred.

Required Knowledge and Skills:

  • Strong customer service and problem solving skills.

Physical Demands

Working Conditions:

  • Works in a normal office environment with frequent visits to hospital departments


  • Potential for exposure to blood and/or body fluids.

Physical Demands:

Sitting - Rarely

Standing/Walking - Continuously

Kneeling/Stooping - Rarely

Bending/Climbing - Never

Reaching above shoulder, at waist or below waist - Rarely

Lifting/Pushing or Pulling up to 40 pounds - Rarely

Lifting/Pushing or Pulling over 40 pounds - Rarely

Typing/Filing - Rarely


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.