Functions as a liaison in the Emergency department and the inpatient units between the patient/family and CentraState Healthcare System by addressing issues and concerns raised by the patient and/or family to improve patient satisfaction.
Bachelor’s Degree or an equivalent combination of education and experience preferred.
Experience in healthcare required.
Required Knowledge and Skills:
Strong customer service skills.
Works in Emergency department and inpatient units visiting sick/injured patients.
Potential for exposure to blood and/or body fluids.
Sitting - Occasionally
Standing/Walking - Continuously
Kneeling/Stooping - Rarely
Bending/Climbing - Never
Reaching above shoulder, at waist or below waist - Rarely
Lifting/Pushing or Pulling up to 40 pounds - Occasionally
Lifting/Pushing or Pulling over 40 pounds - Occasionally
Typing/Filing – Rarely
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.