CentraState Healthcare System

  • Access Services Associate - ED Registration

    Posted Date 1 week ago(5/14/2018 4:53 PM)
    Position Type
    Regular Part-Time
    CentraState Medical Center
    Work Schedule
  • Overview

    Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

    • Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
    • 60% of the Access Services are nationally Certified Healthcare Access Associates
    • Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

    This department works closely as a team as a part of our revenue cycle management division. 


    Emergency Department Access Services Associate:

    • Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
    • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
    • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
    • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
    • Follows federal and state standards and complies with all regulatory guidelines.
    • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
    • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
    • Acts as liaison between patients and/or families and clinical staff providing support as needed.
    • Supports all policies pertaining to ED Registration. Is responsible for getting all consents including consents for minors, elderly, disabled or handicapped. Also responsible for starting the administrative consent process.
    • Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
    • Supports the Outpatient Registration department after hours and weekends.



    High School Diploma or Equivalent required.


    Work Experience:

    Previous hospital experience in scheduling, registration or billing preferred.


    Required Knowledge and Skills:

    Knowledge of medical terminology and strong customer service skills.

    Physical Demands

    Working Conditions:

    Normal office environment with possible exposure to infectious patients.



    Potential for exposure to blood and/or body fluids.


    Physical Demands:

    Sitting - Frequently

    Standing/Walking - Occasionally

    Kneeling/Stooping - Never

    Bending/Climbing - Never

    Reaching above shoulder, at waist or below waist - Rarely

    Lifting/Pushing or Pulling up to 40 pounds - Occasionally

    Lifting/Pushing or Pulling over 40 pounds - Never

    Typing/Filing - Frequently 


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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