CentraState Healthcare System

  • Access Services Associate - Admitting

    Posted Date 3 weeks ago(10/2/2018 9:52 AM)
    Position Type
    Regular Part-Time
    CentraState Medical Center
    Work Schedule
  • Overview

    Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

    • Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
    • 60% of the Access Services are nationally Certified Healthcare Access Associates
    • Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

    This department works closely as a team as a part of our revenue cycle management division. 


    Admitting Access Services Associate:

    • Registers and admits each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
    • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
    • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
    • Follows federal and state standards and complies with all regulatory guidelines.
    • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
    • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
    • Operates the bed control desk in an efficient and effective manner understanding and administering policies and processes.
    • Places patient in appropriate bed ensuring that resources are maximized and cohorting is appropropriate.
    • Fosters good communication between the ED, clinical nurse units, Infection Control, Nurse Managers and physician offices to insure proper and timely placement of the patient.
    • Clearly documents all necessary information on daily bed log.
    • Accurately completes pre-registration of accounts while maintaining flow of accurate paperwork. Always strives towards department goal of preregistrations 3 weeks in advance.
    • Works closely with Nursing Supervisors to ensure that patients are placed properly on the weekend shifts when limited resources are available.
    • Handles all phases of the Admitting Department including pre-registration, bed control and patient intake.
    • Contacts insurance companies after hours and on weekends via phone or web site to ensure proper precertification.
    • Understands patient throughput and functions as a strong advocate to facilitate patient movement.
    • Monitors hospital throughput by closely monitoring discharges and admissions in multiple software systems.



    High School Diploma or Equivalent required.


    Work Experience:

    Previous hospital experience in scheduling, registration or billing preferred.


    Required Knowledge and Skills:

    Knowledge of medical terminology and strong customer service skills.

    Physical Demands

    Working Conditions:

    Normal office environment with possible exposure to infectious patients.



    Potential for exposure to blood and/or body fluids.


    Physical Demands:

    Sitting - Frequently

    Standing/Walking - Occasionally

    Kneeling/Stooping - Never

    Bending/Climbing - Never

    Reaching above shoulder, at waist or below waist - Rarely

    Lifting/Pushing or Pulling up to 40 pounds - Occasionally

    Lifting/Pushing or Pulling over 40 pounds - Never

    Typing/Filing - Frequently 


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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