CentraState Healthcare System

  • Receptionist - ED Meeter/Greeter

    Posted Date 3 weeks ago(10/29/2018 2:08 PM)
    ID
    2018-8925
    Position Type
    Regular Part-Time
    Location
    CentraState Medical Center
    Shift
    Day
    Work Schedule
    7A-3P
  • Overview

    Based on assigned area, greets and directs patients and visitors to facilitate patient flow in the Emergency Department or Outpatient Registration Department in a tactful and confidential manner. Enters patient demographics into hospital registration and tracking systems. Functions as primary source of communication between Emergency Department clinical staff and patients or acts as liaison between ancillary departments and registration department.

    Responsibilities

    • Demonstrates strong decision making abilities and organizational skills while facilitating patient movement.
    • Possesses strong communication skills to serve as the primary liaison between Emergency Department clinical staff and patients, families and visitors.
    • Accurately inputs required information into hospital registration and tracking systems and is proficient on systems.
    • Deals tactfully and calmly with problematic situations with patients, co-workers, supervisors and other departments.
    • Possesses a strong knowledge of the hospital's departments and procedures, and is able to communicate information appropriately.
    • Handles CentraState Medical Center switchboard in professional timely manner. Demonstrates appropriate reaction to codes.
    • Gathers and inputs patients' demographics into the computer accurately, following all computer system procedures and departmental policies to insure accuracy and to ensure compliance with state and federal guidelines.
    • Contributes to the overall quality of data input by auditing all imaged scans and documenting as per procedure.
    • Checks eligibility via moden system to check insurance eligibility for all Medicaid and self-pay registrations.
    • Responsible for maintaining Emergency Department Chart Log to ensure accurate collection and distribution of Emergency Department charts.
    • Acts as liaison between ancillary departments and Outpatient Registration.
    • Assigns and oversees the activities of the various volunteers assigned to the department.
    • Completes quality checks on accounts returned to Outpatient Registration.
    • Directs phone calls appropriately and direct patients and visitors to their destinations.
    • Documents any issues thoroughly and appropriately.
    • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
    • Helps to facilitate special situations such as security, prescriptions and/or referrals.
    • Serves as primary liaison between Outpatient Registration and patients, families and visitors.
    • Accurately scans Outreach and Interventional Radiology forms to appropriate accounts.
    • Answers all calls in a professional and courteous manner, and is able to direct calls to the proper destination.
    • Handles all faxes in a timely manner, filing them in the appropriate file or delivering them to the proper departments.
    • Reads emails and responds to if necessary at least once during each shift.
    • Helps to facilitate special situations such as obtaining prescriptions.
    • Utilizes the sign in system to ensure wait times are minimal.

    Qualifications

    Education:

    • High school graduate or equivalency required.

     

    Work Experience:

    • Previous hospital experience with customer service preferred.

     

    Licenses and Certifications:

    • None

     

    Required Knowledge and Skills:

    Able to use strong interpersonal skills and customer service skills to handle situations in a tactful and confidential manner. Knowledge of medical terminology.

    Physical Demands

     

    Working Conditions:

    Normal office environment with possible exposure to infectious patients.

     

    Exposure:

    Potential for exposure to blood and/or body fluids.

     

    Physical Demands:

    Sitting - Continuously

    Standing/Walking - Rarely

    Kneeling/Stooping - Never

    Bending/Climbing - Never

    Reaching above shoulder, at waist or below waist - Never

    Lifting/Pushing or Pulling up to 40 pounds - Never

    Lifting/Pushing or Pulling over 40 pounds – Never

    Typing/Filing - Continuously

     

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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